Privacy Policy
Effective Date: May 25, 2026
HelpingHands (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, platform, services, and applications.
By accessing or using HelpingHands, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
When you create an account, donate, or start a fundraiser, we may collect:
- Full name
- Email address
- Phone number
- Date of birth
- Billing and payment information
- Government-issued identification (if verification is required)
B. Campaign Information
When creating campaigns, we may collect:
- Fundraiser details and descriptions
- Photos and videos
- Beneficiary information
- Bank or payout details
C. Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited and usage activity
- Cookies and tracking data
D. Communication Data
We may store messages, support requests, feedback, and communications made through the platform.
2. How We Use Your Information
We use collected information to:
- Provide and operate our services
- Process donations and payouts
- Verify identities and prevent fraud
- Improve platform performance and user experience
- Communicate updates, notices, and support information
- Enforce our Terms and Conditions
- Comply with legal obligations
We may also use aggregated and non-personal information for analytics and business improvement.
3. Cookies and Tracking Technologies
HelpingHands uses cookies and similar technologies to:
- Remember user preferences
- Improve website functionality
- Analyze traffic and usage trends
- Enhance security
Users may disable cookies through browser settings, though some features may not function properly.
4. Sharing of Information
We do not sell your personal information.
We may share information with:
- Payment processors and financial institutions
- Identity verification providers
- Service providers assisting platform operations
- Law enforcement or regulatory authorities when legally required
- Other users when campaign information is publicly displayed
Campaign creator information may be visible to donors and visitors depending on campaign settings.
5. Payment Processing
All payments are processed through secure third-party payment providers. HelpingHands does not directly store sensitive payment card information.
Third-party payment providers may have their own privacy policies and security practices.
6. Data Security
We implement reasonable administrative, technical, and security measures to protect user information from unauthorized access, misuse, disclosure, or loss.
However, no online platform or internet transmission is completely secure, and we cannot guarantee absolute security.
7. User Rights and Choices
Depending on your location and applicable laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your account or data
- Withdraw consent for certain processing activities
- Opt out of promotional communications
Requests may be submitted through our support channels.
8. Data Retention
We retain personal information only as long as necessary for:
- Providing services
- Legal and regulatory compliance
- Fraud prevention
- Resolving disputes
- Enforcing agreements
We may retain certain records after account closure where legally required.
9. Children’s Privacy
HelpingHands is not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent.
If we become aware that information has been collected from a child unlawfully, we will remove it promptly.
10. International Users
By using HelpingHands, you understand that your information may be transferred to and processed in countries where privacy laws may differ from your jurisdiction.
11. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.
Users are encouraged to review third-party privacy policies before providing information.
12. Account Security
Users are responsible for maintaining the confidentiality of their account credentials.
You agree to notify HelpingHands immediately if you suspect unauthorized account access or security breaches.
13. Changes to This Privacy Policy
HelpingHands may update this Privacy Policy from time to time. Changes become effective immediately upon posting on the platform.
Continued use of the platform after updates indicates acceptance of the revised policy.
14. Legal Compliance
We may disclose information if required to:
- Comply with laws or legal processes
- Respond to government requests
- Protect platform rights and safety
- Investigate fraud or security concerns
15. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact HelpingHands through the official support channels available on our website.
- HelpingHands
- “Together We Can Change Lives”